Frequently Asked Questions

You will receive an email with a tracking number once your order has been dispatched from our depot.

Yes. Our courier requires a signature for all deliveries.

Our website provides an estimated delivery date based on the product, order time, selected service level, and receipt of print-ready artwork. Please note: delays in providing or approving artwork may affect this date.

Our standard delivery prices are for UK mainland addresses via overnight courier. Additional costs apply to the following postcodes: AB31-56, BT1-94, FK19-21, GY1-9, HS1-9, IM1-99, IV1-63, JE1-4, KA27-28, KW1-17, PA20-80, PH1-50, TR21-25, ZE1-3, PO30-41.

Yes. Please email us for a quotation for international deliveries.

We recommend Adobe Photoshop, Illustrator, or InDesign to create high-quality/vector files at custom canvas sizes suitable for large-format printing.

No. Please supply your artwork at the final required size. We handle the final file preparations.

For best results, we recommend 300 DPI or higher.

We print in CMYK. Please supply files in CMYK format for accurate colour reproduction. We can convert RGB files, but please note colours may shift significantly.

We do not currently offer Pantone printing. Any Pantone references in supplied files will be converted to the closest CMYK match.

We recommend: PDF (Press Ready, High Quality Print, or PDF/X), EPS, TIFF, or JPEG. For best results, create artwork at full print size with all fonts outlined and imagery embedded.

Use our upload artwork tool when placing your order. The preview may appear distorted for CMYK files or files without a background, but we will receive the original file correctly.

You can produce artwork at 50% scale to reduce file size, and we will upscale it (note: this may reduce quality). Alternatively, send large files via WeTransfer or Dropbox to info@printxpert.uk.

Absolutely. Our in-house design team can help. Select a design package when ordering and provide a detailed brief. Proofs will be emailed for your approval before printing begins.

A hemmed edge adds 25mm of material around all sides, folded and sealed to the back. Recommended for outdoor banners, it increases strength, provides a double layer for eyelets, and does not affect the final banner size.

The material is trimmed to size with no additional finishing. Recommended for indoor use only.

Small metal rings punched around the banner's edge (approx. 25mm in) for hanging. Keep important artwork 35mm from the edges to avoid obstruction. Custom placement is available if specified before print.

We add and weld a loop of material to create a sleeve for a pole. Available in 50mm or 100mm (flat size), they can be placed at the top, bottom, both sides, or top and bottom. For scaffolding poles, 100mm is recommended.

1. Prepare a smooth, clean, dry surface (slightly wet glass for repositioning).
2. Use masking tape to position the vinyl.
3. Slowly peel off the backing and apply the vinyl, smoothing it with a squeegee.
4. Remove all air bubbles and allow 24 hours to adhere fully.

1. Remove the banner from its case.
2. Twist out the feet from the base.
3. Extend the pole to full height.
4. Insert one end into the base until it clicks.
5. Pull the graphic up from the base and clip it to the top of the pole.

To dismantle, reverse the process, allowing the graphic to roll slowly back into the base.

We offer various discounts, including bulk quantity and size-based (square meter) discounts. Available discounts are displayed on individual product pages above the 'Add to Cart' button.

Discounts are applied automatically when you meet the criteria on our online order forms. Limited-time coupon codes can be redeemed on the checkout page. Subscribe to our newsletter to be notified of sales and special offers.